SU win on Bus Pass Replacements
As a result of the SU’s recent campaign, we are pleased to announce that we have reached an agreement with Stagecoach and the University on a new bus-pass replacement policy and appeals process.
From the start of term, the replacement policy will be as follows…
If you’ve lost your Stagecoach bus pass, you can report this to Stagecoach on 01604 676060 (office hours 8am-5pm Monday – Friday) or via firstname.lastname@example.org, supported by the details of the pass, evidence that you purchased it, and details of how it was lost or stolen (together with details of the Police crime number if it was stolen).
Please note that an administration charge of £25 will be payable for the replacement if it is approved.
· If the request is accepted, the email response will ask that the admin fee (£25) is sent to Stagecoach (who will post out a replacement), or is taken to the Leamington Office and paid in exchange for a replacement pass.
· If the request is denied, the email response will link to the newly-agreed appeals process.
If Stagecoach don’t accept your request, you can appeal to a joint panel of representatives from Stagecoach, the SU and the University, who will respond within at least 10 working days. The decision of this panel will be final.
As a result of these negotiations, Stagecoach will now be allowed to sell bus passes at the Freshers Fairs over the coming days.
We are still negotiating on the Sydenham route and out-of-term bus services, and are hoping to have a positive outcome to announce in the coming weeks. Please refer to our campaign webpages as we continue to work on these issues.
Hopefully this will mark a new chapter in the relationship between Stagecoach and its student customers. In the meantime, we would like to thank everyone who voted for the Stop Taking Us For a Ride motion or sent in their feedback – this outcome goes to prove once again the power of collective action!