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Help & Support

The Advice Centre is open Monday to Friday (9am-3pm) and is operating by appointment only. The fastest way to get a response if you are experiencing housing, money, academic or welfare issues, is to complete and submit our digital enquiry form  Please provide as much information as possible and any supporting documentation with your enquiry and a member of our team will endeavour to get back to you within 48 hours or 2 working days. We will prioritise urgent enquiries first.

We thank you for your patience.

WSU Advice Centre offers a free, confidential, impartial and non-judgmental service. We provide advice, information, guidance and representation to help you resolve your problems whilst studying at the University of Warwick. We are also independent from the University.

Our team of friendly, professional and experienced advisors will offer practical advice and support or/and signposting on a range of enquiries which include:

  • Academic

  • Housing

  • Money

  • Health & Wellbeing

If you are unable to find the answer to your particular problem, please contact us and we will do our best to help you.

In the event of an emergency, when the Advice Centre is closed:

Please contact campus security on: or 024 7652 2083, or alternatively:

  • If you need immediate emergency care please call 999 for an ambulance and medical support. 

  • Obtain support from the Mental Health Crisis hotline: 0800 915 4644 (available 24/7)

  • Contact your GP or visit your local NHS walk-in-centre or Emergency Department (A&E)

  • Speak to the Samaritans on 116 123 (UK and free)

  • Seek advice from the NHS urgent care service on 111

Other useful information

For urgent advice for your mental health and well-being please contact Wellbeing Support Services:

Report and Support:

For urgent housing advice please contact Shelter: or 0808 800 4444

For latest updates on corona virus (COVID-19) -

If you need to send a letter to your landlord in order to negotiate on your contract, you can download a template HERE.




Helpful publications

Your Guide to Understanding Academic Procedures


Your Guide to Looking for Accommodation

Your guide to living