When all of the University procedures have been exhausted, you should get a Completion of Procedures letter from the University. If you are unhappy with the outcome, there is the opportunity for a final complaint to the OIA within 12 months of the Completion of Procedures letter.

For information about the OIA, please see their website (oiahe.org.uk) or contact the SU Advice Centre.

Advice Centre
NUS Totum