Exams: Who to contact when things go wrong

Examination time can be a very stressful time for students, but it can be even more nerve-racking if your academic performance is affected by something such as illness, personal problems or issues within your school/department.

But don’t panic! They is lots of help available if things don’t go as planned.

Who to contact

Your personal tutor: There to offer support, advice and guidance.

Department Senior Tutor: If your personal tutor is not available or unhelpful then every department has a senior tutor to offer support. Here’s a list of department senior tutors.

University Senior Tutor: If the problem is with the department itself and you need someone to turn to in confidence, then the University’s Senior Tutor is available to help.

Students’ Union: If you need expert advice that is independent from the University, the Students Union is here to help. You can contact the Students' Union Student Advice Centre, who work closely with the Education Officer, Welfare and Campaigns Officer and the Postgraduate Officer to provide a free, confidential and impartial and non-judgemental service for all students at the University of Warwick.

Students’ Union Advice Centre: If you need expert advice that is independent from the University the Advice team is here to help you.

Medical Evidence

If you’re suffering from a physical or mental health problem that might affect your exam performance or your ability to attend the exam, then it is very important to ask a medical professional for a certificate verifying that you have been ill – your department will often require evidence of your illness. It is also very important that you notify your department of your illness as soon as possible.

Please see the Examinations and Mitigating Circumstances pages.

If you need advice on this process you can contact the people listed above.

Other Useful Contacts

Counselling Service counselling@warwick.ac.uk 024 7652 3761
Health Centre www.uwhc.org.uk/ 024 7652 4888
Director of Student Support studentsupport@warwick.ac.uk 024 7657 5570
Chaplaincy chaplaincy@warwick.ac.uk 024 7652 3519
Mental Health Coordinator mentalhealth@warwick.ac.uk 024 7615 0226
Nightline nightline@warwicksu.com 02476 417 668

Also, take a look at our Feel Good guide on how to keep yourself in top mental and physical health during the exam season.