Applying
Application deadline: Tue 11 Jun 2013 10:00
To apply for this role you will need to complete an Application Form and Equal Opportunities Form. All completed application forms should be handed to the HR Department either via Reception at Warwick SUHQ or e-mailed to jobs@warwicksu.com
Any queries please email jobs@warwicksu.com or call Lyn on 02476 572757
Details
Membership Solutions Ltd is a subsidiary company of Warwick Students’ Union Ltd
Membership Solutions Ltd (MSL) is a growing provider of website content management, membership management, e-voting and e-commerce software to Students’ Unions and the NUS. More than 50 Students’ Unions currently use the MSL system, resulting in over 800,000 potential users. Over the last three years MSL has doubled its customer base every year. The company is now looking at developing into other membership-based markets.
MSL is now looking for the right person to fill a unique role. As well as being joinly responsible for the MSL customer support function, working with MSL’s Sales and Marketing Director you will have active involvement in the sales process, particularly within the Students Union sector.
MSL’s customer support is said to be “second to none”, and you will be expected to maintain this standard of excellence. You will use the product knowledge you develop to support existing customers in using and exploiting the software’s functionality, and also use that knowledge to demonstrate the benefits of the system to potential customers. You will be an accomplished and confident communicator with the ability to learn quickly and to pass on that knowledge to others.
You will deliver routine system-based training sessions to new and existing customers as well as pass on best practice to current system users.
You will deliver sales pitches to prospective customers, either at MSL’s offices or the client’s location. You will follow up pitches and coordinate any resulting implementation, with the support of the rest of the MSL team.
Most importantly, you will be willing and able to communicate effectively with current and prospective customers on a daily basis, taking responsibility for support calls, enquiry resolution, customer forums and the support area of the MSL customer website.
MSL aims to become the market leader in its sector. This is an opportunity for the right person to grow with the company and contribute fully to the current and future development and direction of the MSL product.
You will be based in the MSL offices at Warwick SU, in Coventry.
Please refer to the Job Description and Person Specification below for further information.
Job Description
Person Specification
Application Form
Equal Opportunities Form