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Company Details

Warwick Students' Union
Registered as a Company in England & Wales
Company number: 7297865
Registered office: SUHQ, Warwick Students’ Union, University of Warwick, Gibbet Hill Road, Coventry, CV4 7AL
Registered UK Charity Number: 1136894
VAT Registration Number: GB 705318457
Student Union Services Warwick Limited
Registered as a Company in England & Wales
Company number: 2197761
Registered office: SUHQ, Warwick Students’ Union, University of Warwick, Gibbet Hill Road, Coventry, CV4 7AL
VAT Registration Number: GB 705318457
Membership Solutions Limited
Registered as a Company in England & Wales
Company number: 05525449
Registered office: SUHQ, Warwick Students' Union, University of Warwick, Gibbet Hill Road, Coventry, CV4 7AL
VAT Registration Number: GB 705318457

Buying Online

When making a purchase from or via Warwick SU for any product, including joining clubs and societies (membership fees), payments will be processed through Sage Pay, a division of Sage (UK) Ltd, and Barclaycard Merchant Services. All payments are made to Warwick Students' Union and will appear on your bill as "UWSU Online Payment".

Warwick SU does not store credit card details and uses industry standard SSL encryption to ensure the safety of your data.

All payments are made in a live environment - upon clicking 'Pay Now', your credit or debit card will be billed with the agreed amount and your order will be immediately processed.

Once your order has been completed, you should receive a confirmation email from online-sales@sunion.warwick.ac.uk to your message centre inbox on the Union Portal. This can additionally be viewed at a later date by viewing the 'Purchase History' section of the Union Portal.

To edit this address, click on the 'My Contact Details' link when logged into the site.

These terms shall be governed by English law and are subject to the exclusive jurisdiction of the English Courts. Nothing in these terms shall exclude liability for fraudulent misrepresentation.

Tickets

General Terms & Conditions

  1. WARWICK SU OPERATES A COMPLETELY ELECTRONIC TICKETING SYSTEM. All tickets purchased online or at SUHQ Reception are assigned to your personal account and then accessed on the door by swiping your University card. You can check your purchase history at any time by logging into the SU website and clicking on the relevant section of the 'Your Profile & Account' link at the top of the screen.
  2. MEMBERS OF THE GENERAL PUBLIC: Please note that we do not issue physical tickets for events at the SU. Your tickets are assigned to your personal account and then accessed at the door by quoting either your name or reference number (as noted on the confirmation email you should receive after completing your purchase). If you are able to bring a print-out of this email, it will speed the process along on the door. You can check your purchase history at any time by logging into the SU website and clicking on the relevant section of the 'Your Profile & Account' link at the top of the screen.
  3. TICKETS BOUGHT VIA EXTERNAL OUTLETS: If you are attending a gig at the SU and have purchased tickets from an external outlet, they will advise you as to whether or not they will be sending out physical tickets prior to the event. If this is not the case, your details will be referred to us and we will cross your name off a purchasers' list at the door.
  4. BRINGING GUESTS TO THE SU: NUS cardholders are able to bring a maximum of 1 guest to any event. The easiest way for students to do this is to purchase their guests' tickets on their SU account - your guest will then just need to arrive with you to the event and bring their own photo ID as proof of age.
  5. IDENTIFICATION: Students must bring their University of Warwick ID Card to every event they wish to attend for identification purposes. For members of the public, photo ID will be required (e.g. passport, driving licence, proof of age card).
  6. AGE RESTRICTION: All regular nightclub events are restricted to AGE 18+ unless specifically noted on the event page. All attendees and guests are required to provide proof of age if asked by the door staff, and you can be refused entry if you are unable to do this. Please note that any Warwick student who forgets their University card will not be able to enter by quoting their student number unless they can also produce proof of age.
  7. ENTRY RESTRICTIONS: All regular nightclub events are open to NUS + Guests only, unless specifically noted on the event page.
  8. CONCERT ADMISSIONS: All concerts and gigs which are open to the general public are AGE 14+ unless specifically noted on the event page. Please note that proof-of-age photo ID must be presented on the door in this instance, otherwise alcohol purchase will be prohibited.
  9. ADMISSION: Admission to all events is guaranteed before 12am (subject to advance registration where applicable).
  10. RE-ADMISSION: Re-admission is not allowed once you have attended an event, unless specifically approved by the manager on duty.
  11. RIGHT OF ADMISSION: Right of admission is reserved by the venue management. Please note that you are still subject to Warwick SU’s event admission procedures, and can be refused entry if you breach these.
  12. TRANSFERS: Your student card and tickets are not transferrable – i.e. you cannot lend it to anyone else to get into the venue.
  13. QUEUEING: Every effort will be made to allow priority queuing at all events – however, please note that this cannot be guaranteed. For busy or sold out events, it is recommended that you turn up as early as possible to avoid having to queue any longer than it is necessary.

 

Refunds

ALL TICKETS ARE NON-REFUNDABLE AND NON-TRANSFERRABLE.

All tickets sold for SU events, either online or at Reception, are subject to the terms and conditions set out on the SU website and to the venue regulations. A breach of any of these conditions may render your ticket invalid. 

All sales are final, and refunds are not available on tickets once they have been purchased (including duplicates or purchases made in error, tickets bought for the wrong event or non-attendance due to personal choice, illness or injury). Please note that this is standard practice at every entertainments venue in the UK.

However, there are certain instances in which a refund may be given:

  1. The entire event has been cancelled by the SU or affiliated promoter. In this instance, refunds are available to everyone who has purchased a ticket in advance, at face value. Any booking fees or associated extras should be sought from the point of purchase. Please note that relocation of the event to a different venue will not qualify unless the capacity of the new venue is less than the number of ticket holders.
  2. The event has been stopped whilst in progress due to circumstances beyond our control which may be deemed as too unsafe to continue. In this instance, a decision will be made by management as to whether refunds will be offered to those with tickets. However, refunds will only be given in special circumstances and as approved by management.
  3. For single-headliner gigs, full refunds will be offered when the headline artist has pulled out and this has meant that the event has no longer taken place. For events with multiple headline artists, Warwick SU management reserves the right to change the billing as a result of external circumstances. Where the event has taken place, refunds will not be offered, but all efforts will be made to source an equivalent replacement headliner.
  4. The event has sold out, and there are people waiting for extra tickets.  In this instance refunds may be given, and the tickets then resold to people on the waiting list, once the re-sale cash has been received in full.
  5. In all instances management’s decision is final, based on the individual circumstances, and not open to discussion.


THERE ARE NO OTHER INSTANCES IN WHICH A REFUND MAY BE OFFERED.  If you have a question or query, then please ask to speak to the Entertainments Manager (Rob Chamberlain).  If you are not happy with the outcome, then you can write to the Democracy & Development Officer with your complaint at ddo@warwicksu.com .
 

Transfer Policy / Resale Policy for Sold-Out Events

All tickets purchased for Warwick SU events are non-transferrable – to provide clear proof of card-ownership, ticket-purchase and identity, they are assigned exclusively to your account and cannot be moved to that of another person. Due to the recent trend of people offering to sell their unwanted tickets to sold-out events for inflated prices, SUHQ Reception will no longer be facilitating the transfer of tickets from one card to another. Therefore, please do not offer to 'sell' your ticket to anyone else, as this will not be on their account when they arrive at the door!

We are currently developing an online resale facility which will allow purchasers to re-sell their ticket for a sold-out event at face value if they are no longer able to attend. In the meantime, we offer a waiting-list at SUHQ Reception for those wishing to buy or sell tickets.


BUYERS: If you are looking for a ticket and would like to be added to the waiting list, please email your NAME, STUDENT NUMBER, CONTACT TELEPHONE NUMBER and the NAME OF THE EVENT YOU WANT TO ATTEND to reception@warwicksu.com. We will get in touch with you if a ticket becomes available, and you will be able to buy it at face value. We offer this service in the interests of fairness so that buyers are able to purchase tickets if and when they become available, in the order that they were requested, and at face value.

SELLERS:
If you have a ticket for a sold-out event which you no longer need, please visit SUHQ Reception BEFORE 5PM ON THE DAY OF THE EVENT (preferably much earlier if possible - please note that Reception is not open at weekends). If there is someone on the waiting-list wanting to buy a ticket for that event, we will refund it and contact them.

Please note that this is now the ONLY way to sell an unwanted ticket, and that it only applies to those events which have sold out. The availability of this service is, however, also subject to the discretion of the Entertainments department based on the number of people we have on the waiting-list (i.e. if there is no-one waiting to purchase it, your ticket will remain non-refundable). The 5pm deadline for sellers will be strictly adhered to in order to allow us time to contact potential buyers! After Reception closes on the day of the event, it will then no longer be possible to buy or sell unused tickets for sold-out events and they remain, as originally stated, sold-out.


Again, please do not offer to buy, sell or trade tickets between you, as they will not be valid unless they are on the purchaser's University card when swiped at the door!
 

Physical Ticket Replacements

For events with physical tickets such as the Summer Party, Grad Ball or Sports Ball, it is the responsibility of the individual purchaser to keep their ticket safe once it has been collected from SUHQ Reception.

Please note that replacement tickets will not be issued in the event of their loss or damage, and will need to be repurchased in this instance. It is advised that you write your name and Uni number on the back of your ticket so that it can be returned if handed in!
 

Circling before events

POP!

Circling for Pop! is done by purchasing specific circling tickets for that week's event - if you go to the individual event page, you will see that there is a ticket for the event and a separate ticket for circling (which is also valid for the event afterwards too.)

When a ticket for circling is purchased, it brings up a pop-up box asking for your club or society name. On the day of the event, a report is then published which lists the people who have purchased circling tickets by their club/soc name. Based on this list, tables are allocated on a percentage basis - there will then be a list at the front door, by the tills or inside the venue foyer listing which groups are where and how many tables each group should have (e.g. ‘[Society name] in Rouge with 1 table'). You then go and get the number of tables and chairs you require and set up.

You will need to start packing down the furniture at about 21:45 (or when you are asked to) so that the Venues can be ready to open for the actual event at 22:00. Your whole club/soc will be expected to help clear away the furniture and, if there are any issues with clearing down, you won’t be able to circle in future.

There are only 600 circling tickets available each week - if you have purchased one then you are able to come and circle; if not, you will not be able to enter until the event starts at 22:00.

Other events

Clubs are able to come and circle before Top Banana, Skool Dayz and other regular SU-run club nights if they send an email to the Venue Manager (duncan.parkes@warwicksu.com) confirming how many people there are likely to be. Generally clubs need to let him know by Wednesday of the preceding week in which they want to circle, in order to allow adequate time to draw up staff rotas.

Please note that anyone who wishes to take part in pre-event circling will need to have a ticket for the event in order to enter. You will able to come in and circle from 20:00 onwards, but if your society's Social Secretary wants to set up 10 minutes early, this will not be a problem
as long as the door tills are set up. There will be access to the normal tables and chairs that are used for circling.

You will need to start packing away any furniture you use at about 21:45/21:50 (whenever you are asked, depending on how many people are circling) so that the venue is ready to open at 22:00 for the event. Please note that if there are any issues, your society won't be able to circle in future.

The prices of drinks will be the same as the prices for the event which follows.


Merchandise

Hoodies & Clothing

By purchasing clothing from Warwick SU.com you agree to the following Terms & Conditions:

Purchase

Each item will be charged at the stated price plus the appropriate P&P cost as detailed on the website and all promotional material, relative to the postage destination. A receipt email will be sent upon completion of your order. Please check all details – if there is anything missing from your order or any details are incorrect, please email us immediately at hoodies@warwicksu.com. Failure to advise us of any errors within 24 hours of receipt of the confirmation will result in you still being liable for the full cost of the items.

Postage

The charges for postage and packaging are added to the cost of the item and are necessary for us to dispatch your garment to you. There are three charges – UK, Europe and International. Should you order more than one garment the postage and package charge will reflect this.

Returns & Refunds

If you have a genuine reason for wanting to return your item, please email hoodies@warwicksu.com in the first instance, or call 02476 572777 explaining the reasons why the garment is to be returned. Your item must be returned unworn and in the original packaging. You must pay for the cost of the return, it must be sent by recorded delivery and you should keep your receipt as proof of postage. We will not accept returns in the following cases:

  1. The garment has been worn (unless there is a provable quality issue)
  2. The garment has been proven to be deliberately damaged
  3. The garment has the incorrect personalisation details (we keep your request for personalisation and the liability for the correct spelling of names etc is yours.) If the error is deemed to be ours we will replace the garment at no extra cost
  4. The garment doesn’t fit – full size details are available on the website and we will only refund in specific circumstances and if the criteria above are met (i.e. has not been worn and is returned in its original packaging and is not personalised)
  5. The garment is the wrong colour – you are liable for the colour selection you make and we keep a copy of your order to confirm your selection
  6. The garment is unwanted – we will only refund this if the garment meets the criteria set out above i.e. has not been worn and is returned in its original packaging and has not been personalised

All refunds will be issued by Warwick SU. In the event of an item being returned due to quality issues, we will take this up with our supplier and advise you of the outcome.

Website Use

Acceptable Use Policy

This Acceptable Use Policy is intended to help create an atmosphere in which freedom of speech is balanced by self-discipline and a mature attitude to discussion. We encourage people to join these discussions and it would therefore be very surprising if exchanges did not occasionally become a little heated!

Discussion Moderators are available to help you to get the most out of participating in online discussions and to ensure that these rules are observed.

By virtue of your participation in the portal and forums, you are deemed to have agreed to abide by the rules. Although the Moderator cannot take responsibility for monitoring every message that is sent to the web site, we must reserve the right to remove items submitted from anyone who repeatedly ignores these rules.

Personal Identification

All messages sent to a discussion will require your username and password, chosen at time of registration. Do not represent yourself as another person.

Use of Language

Messages should not be malicious or designed to offend. In particular, the use of swear words or undue profanity is discouraged. By participating in any discussion, you undertake to indemnify us and our employees and sub-contractors against any liability arising from any obscene, defamatory, seditious, blasphemous or other actionable statement published by you on this site and against all damages, losses, claims and costs (including, without limitation, fines and expenses arising out of or incurred in conducting or defending any proceedings) arising from any such actionable statements.

Conduct of Discussion

The Discussion Forum is intended primarily for topics relating to Warwick SU and for the discussion of items of membership interest. Please try to keep to the topic.

Your message should be within the scope of the subject under discussion. If you make a contribution that is inappropriate to the subject under discussion, you may be directed by the Moderator not to raise the matter further or to raise it within a separate discussion group.

No reference should be made to the personality of other participants in a discussion, nor should attacks be made on an individual's character unless the person concerned has already chosen to bring his or her personality into the issue under discussion.

One-to-one arguments, disagreements and disputes of a personal nature must be conducted through private Email and not through public discussion.

You should remember that you are legally responsible for what you write. By participating in a discussion, you undertake to indemnify us and our employees and sub-contractors against any liability arising from any breach of confidentiality, copyright or other intellectual property right published by you on this site and against all damages, losses, claims and costs (including, without limitation, all expenses incurred in conducting or defending any proceedings) arising from any such publication. You must not make statements that are libellous, obscene, seek to incite racial hatred or otherwise break the laws of the United Kingdom.

Private Email and Club / Society emails

If a person has sent you a private e-mail, you may not forward it to a public discussion group without the prior consent of the person who sent it. This does not prevent you forwarding private e-mail to the Discussion Administrator should you consider this appropriate. Any contact information you may be granted access to on the site should remain within it and not used for any other external emailing purposes. Any unauthorised attempt to extract or expose personal information for use outside of the Portal system will be subject to UWSU disciplinary procedures.

Advertising and Research

Advertising and Research will only be accepted when operated by or approved through UWSU Marketing and Research Departments. A fee will be charged for this service.

Complaints about a Breach of these Rules

Complaints about a breach of these Rules should ONLY be made by private e-mail to the Democracy Officer and Union Development Officer in the first instance. They will duly notify the Warwick SU IT Administrators of this breach.

The Warwick SU Administrators will take timely and appropriate action with regard to the complaint.

Deliberate Abuse and / or Misuse of the Portal

Any attempt to circumvent or manipulate your access rights to the portal will be treated as a disciplinary offence and treated in accordance with Warwick SU's disciplinary procedures. Your access to this site is granted to you as an individual and your login details should be treated as strictly private and confidential. It is a disciplinary offence to share your access details with other users. Should you suspect that your account is being used by another person, you should change your password immediately and contact Warwick SU's IT Department.

Site Content

Whilst every effort has been made to ensure the accuracy of information displayed on this site, no warranty or representation is given as to its quality, accuracy or completeness. It is the responsibility of the user to judge the accuracy of information before relying on it in any way.

Warwick SU will accept no responsibility for any loss or damage of whatever nature arising from the use of, or inability to use, this site, or from any error or omission in information contained in the site.

Warwick SU reserves the right to amend or otherwise alter the information displayed on this site. Whilst every effort is made to ensure this site provides a safe environment for all visitors, the dynamic and open nature of areas such as the discussion forums and noticeboards prevent the Students' Union from monitoring all content posted here. Content of a questionable nature can be reported to the Union Development Officer and and Democracy Officer in the first instance. Any links to other websites provided by this website have been included for convenience only, and Warwick SU accepts no responsibility or liability for the contents of any linked website. The inclusion of any link does not imply endorsement by Warwick SU of any linked website or its provider. Copyright in the content of the site and Warwick SU trademarks, logos and brands contained in the site belongs to Warwick Students' Union. Users are permitted to download and store (on a temporary basis) any of the contents of this site, provided this is solely to view such contents using a personal computer. Users are forbidden to permanently copy or store or in any way redistribute the contents of this site unless explicitly authorised to do so.

Warwick SU is not responsible for the content fo third party sites.

 

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