Applying
Application deadline: Thu 20 Jun 2013 12:00
To apply for this role you will need to complete an Application Form and Equal Opportunities Form. All completed application forms should be handed to the HR Department either via Reception at Warwick SUHQ or e-mailed to jobs@warwicksu.com
Any queries please email jobs@warwicksu.com or call Lyn on 02476 572757
Details
Membership Solutions Ltd is a subsidiary company of Warwick Students’ Union Ltd
Membership Solutions Ltd (MSL) is the market leader in the provision of website content management, membership management, e-voting and e-commerce software to Students’ Unions and the NUS. More than 60 Students’ Unions currently use the MSL system, resulting in over 800,000 potential users. Over the last three years MSL has doubled its customer base every year. The company is further developing its portfolio and product and is therefore at a very exciting time in its lifecycle.
MSL is looking for someone to support the customer service and sales function during an incredibly busy time. As this is a temporary position, you should be able to commence work immediately.
MSL’s customer support is said to be “second to none”, and you will be expected to maintain this standard of excellence. You will use the product knowledge you develop to support existing customers in using and exploiting the software’s functionality, and also use that knowledge to demonstrate the benefits of the system to potential customers. You will be an accomplished and confident communicator with the ability to learn quickly and to pass on that knowledge to others.
Working with the current team, you will follow up pitches and coordinate any resulting implementation, with the support of the rest of the MSL team.
Most importantly, you will be willing and able to communicate effectively with current and prospective customers on a daily basis, taking responsibility for sales and contract related administration, support calls, enquiry resolution, customer forums and the support area of the MSL customer website.
This is an opportunity for the right person to contribute fully to the current and future development and direction of the MSL product.
You will be based in the MSL offices at Warwick SU, in Coventry.
Please refer to the Jopb Description and Person Specification below for full details.
Job Description
Person Specification
Application Form
Equal Opportunities Form