University Data Protection
One of the most frequently asked queries we have is that when students come to buy tickets, society memberships or vote they are told they are not a current student, or that they don't belong to their faculty etc.
The reason for this is because at some point in the registration process with the University a data protection box has been pressed which has told the University NOT to pass on personal details to the Union. This is often done unintentionally but is quite easily fixed, here is how to do it:
Visit University of Warwick Student Records
This should take you to a screen which looks like the one below. Click on 'Edit who may receive my data' on the right hand side.
This should take you to the final screen below. Check the box that allows you to pass your details on to the Students' Union and then click 'Save Changes'. Your details will come to us overnight - your problem with the Students' Union website should be resolved therefore the day after you change that option.
'Account Not Matched'
If you have chosen to share your data but when you try to login you receive the error message 'Account Not Matched' this means there is an existing record in the system with the same or very similar details (Name, Date of Birth).
This usually happens if you have previously created a guest account and then the system automatically creates your student account for you (or if you try to create a subsequent guest account).
To rectify this problem email your name, DOB and University Number (in the case of students) or your name, DOB and username (in the case of non-students) to email@example.com and we will consolidate the two accounts.