Where Can I Go For Support?

The Union and University have a range of help and guidance available for students at Warwick. On this page, you will find a brief summary of the types of things that each of the services are there for, so that you can work out which one will be best placed to help you.

If you are unsure, or would feel more comfortable seeing one specific group or service, you can see any, and they will hopefully direct you to the most appropriate source of help and advice.

Union

Welfare Officer
The Welfare Officer can act as a first port of call for any welfare-related enquiry or problem. If you are unsure what to do or where to go, or you think that talking to a fellow student would make you more comfortable, then why not drop in or send an email.

Contact:

Email: welfare@warwicksu.com
Phone number: 02476 572 778
Student Advice Centre
There are many problems facing students nowadays – with your course, with housing, with the law, with immigration, with anything. Luckily, the Student Advice Centre is here to help. It is staffed by a friendly bunch of four professional advisors, who work closely with the Welfare Officer and the Education Officer. They offer confidential, free and informal information, advice and representation on a wide range of issues - like a Citizens' Advice Bureau or Law Centre. It is the best place to go if you are looking for advice from someone independent from the University.

Contact:

Email: advice@warwicksu.com
Phone number: 024 7657 2824
Website: warwicksu.com/advice
Nightline
Because sometimes just talking helps! Nightline is an independent, confidential and non-judgmental listening service run by trained, anonymous students. This means that you can call or drop in for any reason at all and they won’t judge you or tell you what to do. They are simply there to listen to anything you wish to talk about. Nightline also give out taxi numbers, attack alarms, condoms and lube. As well as this, they have all sorts of information about local services.

Contact:

Email: nightline@warwick.ac.uk
Telephone: 02476417668 (internal: 22199)
Drop in: Nightline Block, between Old and New Rootes, next to Rootes Laundrette.
Opening Hours: Every night during term time 9:00pm to 9:00am.
Warwick Pride
Pride is a social, welfare and campaigning society for lesbian, gay, bisexual, transgender, undefined, asexual and their friends (LGBTUA+).

Contact:

Email: su211@sunion.warwick.ac.uk
Website: www.warwickpride.org
Warwick Support Society
Warwick Support Society exists to support students in dealing with personal problems by providing a free, safe place in which to discuss them (they run an internet forum for informal discussions). They aim to connect people with similar circumstances, needs or experiences, in order to facilitate the possibility of discussion-based peer-to-peer support. As it is a student-run society, they will also refer, where neccessary, students to other support services on campus or in the local area.

Contact:

Website: http://www.warwicksupport.co.uk
Hate Crime Reporting Centre
A "hate crime" is crime of any kind motivated by race, sexuality, gender, disability or religion of the victim. If you feel that you or a friend has been a victim, it is important to report it; if only so you can get support. Information is only given on to the police with your permission, and all reporting is confidential. For more information, see our Hate Crime advice page.

University

The University's support networks all fall under their Student Support umbrella. For more information about their services, click here; for their Health and Wellbeing portal, click here.For information about each department individually:

Personal tutor system
Each student will be given a personal tutor from their department. They're there to listen and advice on anything to do with life at Warwick, not just academic or course-related matters - and also, they are able to guide you towards other support services the University offers. Don't be too scared to see your Personal Tutor: they're an invaluable source of knowledge, and the first people to go to with any academic concerns. They can provide help with learning difficulties and special requirements, and also what to do if you're not doing as well as you'd hoped.

If you are ill or going through personal problems, it is helpful to tell your personal tutor so it can be considered in your assessment. You should aim to meet up with them at least once per term.
Counselling Service
This service is available free of charge to all students who require professional therapeutic counselling with issues such as depression, anxiety, problems with identity and relationships, or any other issue from the past or present that may hinder your capacity to function – abuse, self harm, eating disorders, loss of a loved one etc. The waiting list can be two or three weeks long, so if you think you will need counselling in the near future, sign up now.

Contact:

Email: counselling@warwick.ac.uk
Telephone: 024 7652 3761
Website: www2.warwick.ac.uk/services/tutors/counselling
Drop in: Building number 18 on the Westwood Campus

Opening hours:

Monday 09:00 – 16:45
Tuesday 09:00 – 20:00
Wednesday 09:00 – 16:45
Thursday 09:00 – 20:00
Friday 09:00 – 16:00

Please note they are closed for lunch every day from 12:15 – 13:15 apart from Tuesday when they are closed 11:30 – 13:30.

The Counselling Service also runs workshops throughout the academic year to support students. You can view the current choices, and register for a workshop, by clicking here.
Health Centre
The Health Centre is a good first port of call for any medical advice, and all students who live on campus or in Coventry can register with them (also, all students in Leamington or Kenilworth previously registered with them can stay registered). They offer treatment and advice for minor accidents, immunisations, travel clinics, physiotherapy, emergency contraception and safe sex, as well as testing for pregnancy and sexual transmitted infections. They provide a General Practitioner (GP) service with both male and female doctors as well as consultations with nurses, emergency appointments and a Community Psychiatric Nurse.

Contact:

Telephone: 024 7652 4888 (internal: 24888)
E-mail: uniadmin.m86029@nhs.net (only for admin enquiries)
Website: www.uwhc.org.uk
Drop in: Health Centre Road (between Jack Martin and New Rootes)
Term time opening hours: Monday to Friday 9:00 – 18:00
Vacation opening hours: Monday to Friday 9:00 – 17:00
Community Mental Health Nurse
The Health Centre on campus also has a Community Mental Health Nurse, Rebecca Fairchild who will be able to help you with any mental health problems.

Contact:

Telephone: 024 7652 4888
Director of Student Support and Senior Tutor
If you have a problem with an academic issue (e.g. support during an appeal, advice on academic progression etc) or need someone to turn to in confidence for support regarding difficulties with your studies then the Senior Tutor, Steven Lamb, will be able to help. All matters will be dealt with in strict confidence and nothing will be passed on without your agreement. If your problem is not directly academic related (e.g. problems with residences or personal problems), you can contact Dan Persaud, the Director of Student Support.

Senior Tutor contact:

Email: seniortutor@warwick.ac.uk
Phone: 024 7652 2761
Website: www2.warwick.ac.uk/services/tutors
Drop in: Ground floor of University House.
Opening Hours: Monday - Thursday 9am - 5pm and Friday 9am - 4pm.

Appointments to see Stephen must be made in advance

Director of Student Support contact

E-mail: studentsupport@warwick.ac.uk
Phone: 02476575570
Disability Services
This service can help you if you have any sort of disability or condition (unseen or physical) that creates barriers to study. They can make reasonable adjustments to facilitate study and provide specialist dyslexia tuition and services to students with Autistic Spectrum Disorders. Help from Disability Services is only available to those that approach them, so make yourselves known if you are seeking advice or support.

Contact:

Telephone: 024 76150641
Email: disability@warwick.ac.uk
Website: www2.warwick.ac.uk/services/tutors/disability
Drop in: Ground floor, University House via Student Reception.
The university has two job-sharing mental health coordinators, Sarah Ashworth and Jenny Legge, who are both eager to ensure that students with mental health difficulties receive advice, information and support as needed to facilitate academic work and participation in University life. All communication is confidential and informal.Help from a Mental Health Coordinator is only available to those that approach them, so make yourselves known if you are seeking advice or support.

Contact:

Telephone: 02476 150226
Email: mentalhealth@warwick.ac.uk
Website: http://www2.warwick.ac.uk/services/tutors/disability/mental_health/
Drop in: Ground Floor, University House via Student Reception.
Opening hours: Monday to Thursday 09:00 – 17:00. Friday 09:00 – 16:00
Chaplaincy
The Chaplaincy provides pastoral and spiritual care to all students from all different faiths and even if you don’t have a faith. The Chaplaincy Team consists of Revd Mark Potter (Anglican), Revd Stuart Jennings (Baptist, Methodist and URC), Revd Dr P Prem Jayalath Ferando (Catholic), Rabbi Fishel Cohen (Jewish) and they are currently looking for a new Muslim chaplain. As well as this, the university also has a Muslim Prayer Hall.

Contact:

Telephone: 024 76523519
Email: cpsab@warwick.ac.uk
Website: www2.warwick.ac.uk/services/chaplaincy
Drop in: Walkway next to the Arts Centre.
International Office
This service deals with problems experienced by international students. They can put you in touch with people from your home country for support and also help you find language courses as well as helping you out with many other enquiries.

Contact:

Telephone: +44 (0)2476523706
Email: int.office@warwick.ac.uk
Website: www2.warwick.ac.uk/services/international
Drop in: First floor, University House

External bodies

Samaritans
Samaritans provides confidential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide.

Find out more at http://www.samaritans.org/
Citizens' Advice Bureau
The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Find out more at http://www.citizensadvice.org.uk/
NHS Direct
NHS Direct exists to make a difference to the lives of people in England, 24 hours a day, 365 days a year. They’re here whenever you have health worries, and they have the knowledge and experience to give you real help and reassurance.

http://www.nhsdirect.nhs.uk/

0845 4647(yes, that is all the numbers)
TheSite.org
TheSite.org provides a wealth of trusted and non-judgmental information on a wide range of different issues, and offers a place for young adults to turn for support and advice during some of the most critical times in their lives. This includes providing information; a bespoke question and answer service and peer-to-peer support through moderated discussion boards.